Service Delivery Policy

Cosmoura Marketing Private Limited provides professional services to businesses: compliance, accounting, secretarial, IP and technology work. We do not sell or ship physical goods, so there are no shipping charges and nothing is sent by courier.

How services are delivered

• Documents, reports, policies and filings are delivered by email to the address you give us.
• Where a filing is made on a government portal, you receive the official acknowledgement or receipt that the portal issues.
• Ongoing work, such as monthly bookkeeping or compliance, is delivered on the schedule agreed in your proposal.
• Meetings and reviews, when needed, take place by video call at a time you choose.

When work starts

Work starts once two things are in place: we have received your payment, and you have sent us the documents and information the service needs. We confirm the start date by email.

Timelines

Each proposal states an estimated timeline for our part of the work. Timelines shown on this website are typical estimates, not guarantees. Approvals, registrations and certificates are issued by government departments, registries or independent auditors. Their processing time is outside our control, and we will keep you updated by email while an application is pending.

Delays

If something on our side is delayed, we will tell you by email with a revised date. Delays caused by missing documents, government portal downtime or authority processing do not change the charges you have paid. Please see our Refund & Cancellation Policy.

Contact

For questions about a service you have paid for, write to [email protected] with your invoice number. We reply within 1 working day.

Cosmoura Marketing Private Limited · CIN U52609HR2019PTC080335 · GSTIN 06AAICC1768L1ZC
295, Block C, Sushant Lok III, Sector 57, Gurugram, Haryana 122003, India