Refund & Cancellation Policy

This policy applies to all payments made to Cosmoura Marketing Private Limited ("Cosmoura", "we", "us"), whether through our payment gateway, bank transfer or any other method. Cosmoura provides professional services only. We do not sell physical goods.

No refunds on service charges

Our charges pay for professional time and work: research, drafting, filing, reviews and advice. Once we start, that time cannot be given back. For this reason, all service charges are non-refundable once paid, including in these cases:

• You decide not to go ahead after payment has been made.
• A government department, registry or auditor rejects, delays or raises objections to an application. These decisions are outside our control.
• The work is delayed because documents or information you need to give us arrive late, or are incomplete or incorrect.
• You stop a monthly or periodic engagement part-way through a billing period.

Before you pay, we send a written proposal or invoice setting out the scope, deliverables and charges. Please read it carefully and ask any questions first. We are happy to clarify scope before payment.

Government and statutory fees

Our service charges do not include government, statutory or registry fees. These are paid by you directly to the relevant authority. Their refund, if any, is decided by that authority under its own rules, and Cosmoura cannot refund them.

Cancellation

• Before payment: you can cancel or decline a proposal at any time, at no cost.
• One-time services: you can ask us to stop work by emailing us. We will stop, but the amount already paid will not be refunded.
• Monthly or periodic engagements: you can cancel with written notice by email. Cancellation takes effect from the next billing period. The current period is not refunded, and no further charges are raised after it ends.

Duplicate or failed payments

This is the only case where money is returned. If you are charged twice for the same invoice, or your account is debited but the payment fails and does not reach us, we will return the extra or failed amount in full. Email us the transaction reference within 30 days of the payment. Once confirmed, the amount is credited to the original payment method within 7–10 working days. The exact date depends on your bank or card issuer.

Contact

For any payment or billing question, write to [email protected] with your invoice number. We reply within 1 working day.

Cosmoura Marketing Private Limited · CIN U52609HR2019PTC080335 · GSTIN 06AAICC1768L1ZC
295, Block C, Sushant Lok III, Sector 57, Gurugram, Haryana 122003, India